Other information for users under Art. 52, para. 1 PPE
Supplier: Vitalis Pharma EOOD;
Address of management, for correspondence and for filing complaints: Sofia 1700, Simeonovsko Shose Blvd.
Method of payment: The customer can pay for the ordered goods by cash on delivery upon receipt of the goods, as well as before the delivery of the goods – by bank transfer (to the Supplier’s bank account specified in the invoice), as well as through the Epay and Paypal payment systems. The customer chooses the payment method himself. In the case of a preferred method of payment other than cash on delivery, the Customer must pay the value of the ordered goods and the costs related to the delivery, within 3 working days before the delivery date specified in the confirmation.
Delivery and fulfillment of the contract: The supplier delivers goods only on the territory of the Republic of Bulgaria and to the settlements indicated on the website www.vitalispharma.bg. The Supplier delivers the goods to the delivery address specified by the Customer within 30 days from the date of submission of the order, unless a shorter period is specified in the Supplier’s confirmation. The supplier, incl. by using the services of a third party – a courier, requires the Customer to identify himself when receiving the goods by presenting an identity document. Right to withdraw from the contract: The customer-consumer has the right, without owing compensation or a penalty and without giving a reason, to withdraw from the concluded contract within 7 working days from the date of receipt of the goods. When the Supplier has not fulfilled its obligations to provide information, defined in Art. 54 of the Consumer Protection Act, the Customer-consumer has the right to withdraw from the concluded contract within three months from the date of receipt of the goods. When the information under the previous sentence is provided to the user within the cancellation period, the same begins to run from the date of its provision. In the event that the Customer-user exercises his right of cancellation, the Provider is obliged to reimburse him in full the amounts paid no later than 30 calendar days, counting from the date on which the Customer-consumer exercised his right to withdraw from the concluded contract. The customer-consumer undertakes to store the goods received from the Supplier, their quality and safety during the cancellation period. The customer-consumer may exercise his right to withdraw from the contract with the Supplier by sending a written statement to the Supplier at the Supplier’s address indicated above. In the event that subsequent changes in the legislation are adopted, which provide greater protection for consumers, in the relations between the Provider and customers – consumers, these more favorable provisions shall apply, regardless of what is contained in this document.
Period of validity of the offer and the price: The orders submitted by the customer are executed according to the offer and the prices announced on the website of the Supplier at the time of submitting the order. The offer and prices announced on the Supplier’s website are valid until their subsequent change by the Supplier and the publication of the relevant information on the website. The new prices and conditions for delivery of the goods apply to orders submitted after the publication of the new offers on the Supplier’s website.
Product description: The products on the site are not substitutes for a balanced and varied diet. They are not intended to prevent, treat or cure human disease and do not claim to have such properties.
